Personalization-at-Scale for B2B: Delivering 100,000 Unique Experiences to 100,000 Users
When HBR asked for one-word responses to how their complex-solutions purchase processes felt like, thousands of B2B buyers said that it was: “hard,” “awful,” “painful,” “frustrating,” and “minefield.” In another survey of B2B customers, Gartner found 77% of the respondents stating that "their latest purchase was very complex or difficult."...