Privacy and consent in Convert Experiences

Hold back cookies, experiments, or both until your visitor agrees. And keep the proof. Run the experimentation program your privacy team approves.

  • 15 days
  • full features
  • no credit card

Consent gating

Delay cookies, or block everything till consent is captured

Browser signals

DNTDo Not Track and GPCGlobal Privacy Control, scoped EU / EEA / worldwide

Data anonymization

On by default for new projects

Privacy warnings

On by default, cites GDPR Art. 25

Browser signals

Your banner is one source of consent. Your visitor's browser is another, and Convert Experiences reads two of its signals.

Do Not Track

When a browser sends the header, Convert Experiences skips its scripts and runs no tests for that visitor. Find it under Respect Do Not Track Browser Settings.

Global Privacy Control

California gave this signal legal weight. You pick the scope: EU only, EEA only, or worldwide.

Convert's own opt-out

Convert publishes an opt-out page that sets a cookie telling the Convert Experiences script to leave that visitor alone. Point your privacy notice at it and your visitors get a route out that does not depend on your banner.

Article 25 shipped as a setting in Convert Experiences

GDPR Article 25 asks for privacy by design and by default. Convert Experiences does both. You can access these in settings.

Show privacy warnings sits in your Project Configuration. It is on by default, and the docs name Article 25 as the reason. Convert Experiences warns you in four cases:

  1. 1Your audience has Segmentation on. EU authorities may read that as identifying individuals.
  2. 2Your audience uses personal data: cookies, JavaScript conditions, time zone, city, region, customer ID, or customer tag.
  3. 3Both apply at once.
  4. 4You switch on cross-domain tracking. That cookie is off by default.

Deployments warn you when a segment could drop under 100 visitors. Small segments can identify people.

You can switch the warnings off. But they start on.

Less data, by default

Data anonymization

Convert Experiences swaps your test, variation, segment, and goal names for IDs in the JavaScript it serves. Your test names stay out of public source code. On by default for every new project.

First-party cookies

Convert Experiences uses them. The cross-domain cookie is off by default.

No personal data needed

Convert Experiences stores none by default. You can add it through custom JavaScript and customer IDs. That is what the warnings above catch.

15 days, full features, no credit card

The paperwork your privacy team will ask for

Your privacy team will ask for four documents. Convert publishes all four.

Data processing agreement

Free, signed online, no negotiation. It names Convert as processor and you as controller. Convert signs it back within five business days.

Data privacy impact assessment

A DPIA weighs the privacy risk of what you plan to do. Convert gives you a template with the screening questions filled in. The judgment stays yours: which pages you test, which identifiers you use, which tools receive data, and what legal basis applies.

Legitimate interests assessment

A published template, for when your lawful basis is legitimate interest.

Data subject access request

A published procedure and form for access, correction, and deletion requests.

A mutual NDA is free on request.

Convert Experiences protects your visitors, and the team running the tests.

Turn on two-factor authentication. A stolen password alone will not reach your tests, your audiences, or your reports.

Your experiment data sits in the EU by default. Testing in Europe does not start with a transfer problem.

Data that leaves the EEA travels under the EU Standard Contractual Clauses. The EU-US and Swiss-US Data Privacy Frameworks cover the rest.

Convert employs legal and compliance staff who review features before release.

Your compliance posture with Convert

GDPR compliant

GDPR

Convert Experiences was built to GDPR requirements before the May 2018 deadline, on Privacy by Design principles.

CCPA compliant

CCPA

Convert Experiences is CCPA compliant: consumer rights, data deletion, data retention, and pseudonymization.

LGPD, Lei Geral de Proteção de Dados

LGPD

Convert Experiences supports LGPD duties for Brazilian customers.

HIPAA compliant

HIPAA

Convert Experiences is HIPAA compliant. Convert publishes setup guidance.

SOC 2 Type 2 attested

SOC 2

Convert is SOC 2 Type 2 attested.

ISO 27001 certified

ISO 27001

Convert is ISO 27001 certified by InterCert.

Climate Neutral Certified

Sustainable vendor

Convert is Climate Neutral Certified and has planted over 94,035 trees as of August 2026.

Privacy law keeps arriving. Convert maintains a map of global privacy laws so you can check what applies where you sell.

It started with a court ruling

On 6 October 2015, Europe's top court struck down the EU-US Safe Harbor deal. Convert spent January 2016 moving every server out of the US and into the EU. Dennis van der Heijden wrote up why in March 2016 (Privacy First: Convert Infrastructure Moved to E.U.).

Convert held no personal data by default even then. It moved because customers could then use its ecommerce tagging to personalize.

Ten years on, that instinct is still the design. Privacy by design.

Let's talk: Convert has always been open about privacy and consent

In December 2017, eighteen months before the deadline, Convert published its GDPR homework (Convert GDPR roadmap). Every article, from 1 to 99. What the law asked, what Convert was doing, and a progress marker on each row.

It is still up. Article 7 covers consent records. Article 25 puts privacy into the build process: training, design, coding, testing, and a review before each release.

Almost no vendor published a roadmap while the work was unfinished. You can check the promises against the product you work with today.

A decade of consent

Consent has not held still since 2018. Regulators redefined it, reversed themselves, then redefined it again. Convert stayed with the plot twists. Dennis van der Heijden argued about it in public while the answers were still ambiguous.

  1. Regulatory event. 6 October 2015

    Safe Harbor falls

    Europe's top court strikes down the EU-US data transfer deal.

  2. Convert milestone. January 2016

    Convert moves to the EU

    Convert moves every server out of the US. (Why)

  3. Regulatory event. April 2016

    GDPR passes

    The EU Parliament adopts the regulation. Enforcement is set for 2018.

  4. Convert milestone. December 2017

    Convert publishes its homework

    A public roadmap, article by article, from 1 to 99. See the roadmap.

  5. Convert milestone. 31 December 2017

    "Exporting data of Europeans to the US?"

    Dennis maps the three lawful routes for moving EU data to a US company. Enforcement is still 17 months away. LinkedIn.

  6. Convert milestone. 1 February 2018

    "How to Buy GDPR Compliant A/B Testing Software"

    Dennis opens by saying no compliant A/B testing tool exists. His own included. He then hands buyers a checklist to test any vendor with. LinkedIn.

  7. Convert milestone. 15 February 2018

    "GDPR Deep Dive: What to do About Cookies"

    Dennis cites GDPR Recital 30 on unique IDs. He expects Convert to drop a fifth of its own 72 software tools over privacy. Read it.

  8. Convert milestone. February 2018

    Do Not Track ships

    Convert Experiences stops loading for visitors who send the header.

  9. Regulatory event. 25 May 2018

    GDPR takes effect

    Fines reach 4 percent of global turnover, or 20 million euros.

Show the full timeline
  1. Regulatory event. July 2019

    Opt-in required

    The CNIL and the ICO rule that analytics cookies need active opt-in. A/B testing is named. Default settings stop counting.

  2. Regulatory event. 1 January 2020

    CCPA takes effect

    Convert's GDPR work already covers most of it.

  3. Regulatory event. 19 February 2020

    The CNIL reverses

    A/B testing and audience measurement are exempted, under conditions.

  4. Convert milestone. 14 May 2020

    "Users, lawmakers, browsers, businesses"

    Dennis tracks how the ICO and the CNIL read one directive in opposite ways, and what the February exemption changed. LinkedIn.

  5. Regulatory event. July 2020

    Privacy Shield falls

    Europe's top court strikes down the second EU-US transfer deal in five years.

  6. Regulatory event. August 2020

    Brazil's LGPD takes effect

    A third regime. The same design holds.

  7. Convert milestone. 2026

    Where things stand

    Convert Experiences gates consent, reads DNT and GPC, and applies consent rules by region.

Two transfer frameworks collapsed in five years. Convert's answer both times was to keep your data in Europe.

How Convert builds

Convert's values

Privacy is architecture

Convert Experiences uses first-party cookies only and stores experiment data on servers in Frankfurt, Germany. Compliance is built into the development lifecycle, not bolted on after launch.

Experimentation should be accessible

Convert Experiences publishes its pricing in full on a single pricing page, with flat-rate plans and no per-module add-on charges. Every paid Convert Experiences customer can self-serve from day one.

Lean platform, not bloated suite

Convert Experiences is an experimentation platform. Not a CMS, not a personalization-only product, not an analytics suite. Convert ships what experimentation needs and stops there.

Conscious business

Convert Experiences is operated by a Climate Neutral Certified business. Convert runs on carbon-neutral servers in Frankfurt, donates 1% of revenue to Stripe Climate and 1% to conservation initiatives, and uses 8% of every plan fee to plant trees through TIST, totaling over 94,035 trees planted as of August 2026.

FAQ

Privacy and consent in Convert Experiences: frequently asked questions

Does Convert Experiences collect personal data?

Convert Experiences stores no personal data under default settings. You can add it through custom JavaScript conditions, customer IDs, and page tagging. Convert Experiences raises an in-app privacy warning when you build an audience that way.

Does Convert Experiences honor Do Not Track and Global Privacy Control?

Convert Experiences supports both. Do Not Track stops Convert Experiences loading its scripts or running tests for that visitor. You can scope Global Privacy Control to the EU, the EEA, or worldwide.

Can I get a Data Processing Agreement from Convert?

Convert provides a DPA free of charge. You sign it online, Convert signs it back, and you get the executed copy by email within five business days. The DPA names Convert as processor and your organization as controller.

Where does Convert Experiences store my experiment data?

Convert Experiences stores your experiment data in the EU. EU Standard Contractual Clauses and Data Privacy Framework certification cover transfers out of the EEA.

Start testing with privacy compliance and consent in place

Set up consent and earn your legal team's approval. Start experimenting today.

  • 15 days
  • full features

Convert Experiences waits for consent. No cookie, no test, until your visitor agrees. Convert Experiences reads Do Not Track and Global Privacy Control. Convert Experiences hides your test names by default. And Convert Experiences flags privacy risk in the app, citing GDPR Article 25. Convert moved its servers to the EU in 2016, and published a GDPR roadmap in 2017. Convert Experiences is a privacy-first platform for A/B testing and personalization. Convert Insights Inc. has run it since 2009.

Editorial DisclosureConvert Experiences is our product. Statements about regulations reference the published text of those regulations and the guidance of the relevant authorities. Product behavior verified against Convert documentation as of August 2026. Written by Uwem Usa. Reviewed by Carmen Apostu and Trina Moitra.

Start your 15-day free trial now.
  • No credit card needed
  • Access to premium features
You can always change your preferences later.
You're Almost Done.
What Job(s) Do You Do at Work? * (Choose Up to 2 Options):
Convert is committed to protecting your privacy.

Important. Please Read.

  • Check your inbox for the password to Convert’s trial account.
  • Log in using the link provided in that email.
  • To ensure you receive your 30-day trial from our ambassador, please use the same browser to claim your account.

This sign up flow is built for maximum security. You’re worth it!