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Cookie Policy

This policy will tell you about how we use cookies (last updated May 24, 2018). If you want to know about privacy, please see our Privacy Notice here

WHAT IS A COOKIE?

A “cookie” is a small piece of data or a text file that is downloaded to your computer or mobile device when you access certain websites, including ours and those of many of our customers (although you need to read the relevant customer’s own cookie policy). Cookies could contain text that can be read by the web server that delivered the cookie to you. The text contained in the cookie generally consists of a sequence of letters and numbers that uniquely identifies your computer or mobile device; it can contain other information as well.

IN A NUTSHELL

You can’t snack on these cookies so it’s good to know what they are and what they do.

HOW DO WE USE COOKIES?

We use cookies:

  • To help us to distinguish visitors and identify whether they have used the website previously, so that we can offer them access to their personalized accounts for our Services (remembering their preferences, settings, and login details) so we can make the experience as meaningful as we can
  • To deal with the administration of our website, to analyze and compile statistics about its use (e.g. how many users/visitors and what they viewed) whilst improving our website (analytics and performance)
  • For marketing purposes (targeted ads and affiliate marketing)
  • To enable you to post comments and share content with social networks
  • To identify visitors who browse our customers' websites. These session cookies contain random selected variations of your experience on that website

Our cookies

  • Do not read data from any hard drive
  • Cannot retrieve information from any other cookies created by other websites
  • Do not always contain or collect personally identifiable information

IN A NUTSHELL

We use cookies just as you’d expect us to (like most other businesses) so nothing exciting here.

WANT TO KNOW MORE ABOUT OUR COOKIES?

If you have any queries about our cookie policy, please email us at support@convert.com. We will usually respond within 7 working days.

IN A NUTSHELL

If you want to know more about our cookies, you just have to ask.

MANAGING COOKIES

When you agree to accept our use of cookies you are giving us, and third parties we partner with, permission to place, store, and access some or all the cookies described below on your computer.

Some cookies are essential, whilst others relate to functionality. You can delete and block (disable) cookies from the website but that means that some parts of the website will not work and you will not be able to access some features on our website correctly or at all. For information on blocking cookies refer to the instructions in your browser which are usually located under the “Tools” section. Help is also available at www.allaboutcookies.org

You can delete any cookies on your computer by referring to the instructions for your file management software and/or settings to locate the file or directory that stores cookies and delete it. Help is also available at http://www.allaboutcookies.org/manage-cookies/

IN A NUTSHELL

Although you can decide not to accept cookies or delete them you will be missing out on some good stuff. You'll get a much better experience if you don’t delete.

TYPES OF COOKIES

We use various types of cookies including:

  • Necessary cookies - help make our website usable by enabling basic functions like page navigation and access to secure areas of the website. Our website cannot function properly without these cookies.
  • Marketing cookies - used to track visitors across websites. The intention is to display ads that are relevant and engaging for individual users.

You can find out more about the different types of cookies and web beacons here

Please also see the section which explains the cookies we use on the website

We use the following cookies:

Strictly Necessary Cookies - cookies which are necessary for the proper functioning of the website, such as displaying content, logging in, validating your session, responding to your request for services, and other functions.

Session Cookies - cookies which allow websites to link the actions of a user during a browser session. They can be used for a variety of purposes, such as remembering what a user has put in their shopping cart as they browse a website. Session cookies also permit users to be recognized as they navigate a website so that any item or page changes they make are remembered from page to page. Session cookies exist during an internet session. They disappear from your computer when you close your browser software or turn off your computer.

Persistent Cookies - cookies which are stored on a user’s device in between browser sessions (they remain on your computer after you have closed your browser or turned off your computer). They include such information as a unique identifier for your browser which enables your preferences or actions across a site (or, in some cases, across different sites) to be remembered. Persistent cookies can be used for a variety of purposes, including remembering a user's choices and preferences when using a website or to target advertising to them. We take care with security and confidentiality of information stored in persistent cookies.

Performance Cookies - cookies which collect information about the use of the website, such as pages visited, traffic sources, users’ interests and preferences, content management, and other website measurements.

Functional Cookies - cookies which enable the website to remember a user’s choices – such as their language, user name, and other personal choices – while using the website. They can also be used to deliver services, such as letting a user make a blog post, listen to audio, or watch videos on the website.

Media Cookies - cookies which can be used to improve a website’s performance and provide special features and content. They can be placed by third parties who provide services to us or by our company.

Advertising or Targeting Cookies - cookies which are usually placed and used by advertising companies to develop a profile of your browsing interests and serve advertisements on other websites that are related to your interests. You will see less personalized advertising if you disable these cookies. We have a section on advertising here

Web Beacons - We also use a technology called web beacons to collect general information about your use of our website and your use of special promotions or newsletters. The information we collect by web beacons allows us to statistically monitor the number of people who open our emails from Active Campaign. Web beacons also help us to understand the behavior of our customers, members, and visitors. To find out more, visist http://www.allaboutcookies.org/faqs/beacons.html )

NameProviderPurposeExpireType
__lc_cid
__lc_cst
accounts.livechatinc.comNecessary for the functionality of the website's chat-box function.3 yearsHTTP Cookie
__lc2_cid
__lc2_cst
accounts.livechatinc.comStores a unique ID string for each chat-box session. This allows the website-support to see previous issues and reconnect with the previous supporter.3 YearsHTTP Cookie
__livechatlivechatinc.comUsed to hide the user's personal customisation of LiveChat.3 YearsHTTP Cookie
__oauth_redirect_detectoraccounts.livechatinc.comAllows the website to recoqnise the visitor, in order to optimize the chat-box functionality.1 dayHTTP Cookie
CASIDapi.livechatinc.comAllows the website to recoqnise the visitor, in order to optimize the chat-box functionality.SessionHTTP Cookie
@@lc_auth_token:5269851secure.livechatinc.comUnclassifiedPersistentHTML Local Storage
_livechat_has_visitedsecure.livechatinc.comUnclassifiedPersistentHTML Local Storage
5269851:statesecure.livechatinc.comUnclassifiedPersistentHTML Local Storage
side_storage_5269851secure.livechatinc.comUnclassifiedPersistentHTML Local Storage
apbct_cookies_test
apbct_page_hits
ct_checkjs
ct_fkp_timestamp
ct_pointer_data
ct_ps_timestamp
convert.comUsed in order to detect spam and improve the website's security. Does not store visitor specific data.SessionHTTP Cookie
apbct_prev_referer
apbct_visible_fields
apbct_visible_fields_count
convert.comUsed by the website to identify and eliminate spam on the website's comment-function.SessionHTTP Cookie
apbct_site_landing_tsconvert.comEnsures visitor browsing-security by preventing cross-site request forgery. This cookie is essential for the security of the website and visitor.SessionHTTP Cookie
PHPSESSIDapp.convert.com
convertinsights.activehosted.com
Preserves user session state across page requests.SessionHTTP Cookie
_fbpconvert.comUsed by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.3 monthsHTTP Cookie
_conv_sconvert.comThis cookie contains an ID string on the current session. This contains non-personal information on what subpages the visitor enters – this information is used to optimize the visitor's experience.1 dayHTTP Cookie
_conv_sconvert.comThis cookie is used to identify the frequency of visits and how long the visitor is on the website. The cookie is also used to determine how many and which subpages the visitor visits on a website – this information can be used by the website to optimize the domain and its subpages.6 monthsHTTP Cookie
_gaconvert.comRegisters a unique ID that is used to generate statistical data on how the visitor uses the website.2 yearsHTTP Cookie
_gatconvert.comUsed by Google Analytics to throttle request rate.1 dayHTTP Cookie
_gidconvert.comRegisters a unique ID that is used to generate statistical data on how the visitor uses the website.1 dayHTTP Cookie
apbct_timestampconvert.comSets a timestamp for when the visitor entered the website. This is used for analytical purposes on the website.SessionHTTP Cookie
_ga_storageconvert.comUnclassified2 yearsHTTP Cookie
ct_timezoneconvert.comUnclassifiedSessionHTTP Cookie
exp100023642convert.comUnclassifiedPersistentHTML Local Storage
utmCampaignconvert.comUnclassifiedSessionHTML Local Storage
utmSourceconvert.comUnclassifiedSessionHTML Local Storage
rc::cgoogle.comThis cookie is used to distinguish between humans and bots.SessionHTTP Cookie
collectgoogle-analytics.comUsed to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels.SessionPixel Tracker
IDEdoubleclick.netUsed by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.1 yearHTTP Cookie
test_cookiedoubleclick.netUsed to check if the user's browser supports cookies.1 dayHTTP Cookie
pagead/1p-user-list/#google.comUnclassifiedSessionPixel Tracker

IN A NUTSHELL

OK, there are various types of cookies and it can get all a bit “techie” but we know what we’re doing and we value your trust.

ADVERTISING

Cookies are also used as part of advertising to deliver to you relevant and tailored content (including advertising content) and then to analyze how effective that content is. Find out more here

Third Parties, such as Google, Facebook, Bing, Twitter and Instagram (these are included by way of example rather than as an exhaustive list) use cookies, web beacons, and similar storage technologies/tools to collect or receive information from the website (and/or App) and elsewhere on the internet and use that information to provide measurement services and target advertising. You can also find details of those third parties www.aboutads.info/

You can opt-out of the collection and use of information to provide measurement services and targeted advertising. Help for you to exercise your choices is available at www.aboutads.info/

Google Ad and Content Network Privacy Notice - After consent we can use cookies to serve ads based on a user's past visits to our website. Google's use of the DoubleClick cookie enables it and its partners to serve ads to our users based on their visits to our site and/or other sites on the Internet. Users can opt out of the use of the DoubleClick cookie for interest-based advertising by visiting www.aboutads.info/choices/ or for European users visit www.youronlinechoices.eu

IN A NUTSHELL

Cookies are used in advertising but you can exercise your preferences by visiting www.aboutads.info/ or www.youronlinechoices.eu

REMARKETING

Remarketing is about maintaining contact with users after they’ve visited a website. We do use Google Remarketing and Facebook Remarketing and you can find more information here

(1) Google Remarketing Why am I seeing ads by Google for products I’ve viewed? Our website can use a remarketing advertising service after you give consent. Our remarketing service is provided by Google and other companies that show our ads on websites across the Internet. With remarketing you will see ads for our products you have previously looked at. As an example, suppose you visit a website that sells computers, but you do not buy a computer on your first visit to that website. The website’s owner can encourage you to revisit his/her website to buy a computer by showing you his/her ads again on other websites that you visit. We use remarketing for similar purposes. For this to happen, Google will read a cookie that is already in your browser, or place a cookie in your browser when you visit our website or other websites using remarketing. You can opt out of Google’s use of cookies and remarketing at this link: https://support.google.com/ads/answer/2662922?hl=en or you can opt out using the Network Advertising Initiative opt out page at: http://optout.networkadvertising.org/#!/

(2) Facebook Remarketing With your consent third parties, including Facebook, use cookies, web beacons, and other storage technologies to collect or receive information from our website and elsewhere on the internet, and use that information to provide measurement services and target ads. With Facebook remarketing you could see our ads on Facebook after you have visited our website. For this to happen, Facebook uses a Custom Audience Pixel that is activated when a visitor lands on a webpage and a unique “cookie” is placed in their browser. Facebook lookalike audience targeting allows us to show ads on Facebook to people who are similar to those who have already visited or made a purchase from our website. To opt out of Facebook’s collection and use of information for ad targeting visit: https://www.facebook.com/help/568137493302217

IN A NUTSHELL

We’d like to keep in touch with you and we hope that you feel the same way. If you really don’t want to see us again, you can exercise your preferences. You can expect us to be disappointed and we'll spend time wondering what went wrong between us.

SOCIAL MEDIA

Social media – from time to time our website could use social media icons (such as Twitter) and embedded video content (such as from YouTube). Please remember that when you click on a social media icon or watch video content that you are using a third party website and we are not responsible for that website's cookies, so we advise you to review the cookie/privacy policy of the relevant website.

IN A NUTSHELL

We don’t control everybody’s website and cookies (not yet!).

Well done – you’ve read our cookie policy, you deserve a sweet treat (the fun kind of cookie!).

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